Systems of
Engagement
Digitize Processes and Customer Experience with modern applications!
ITHENA’s business transformation approach includes strategic involvement with our customer’s teams to achieve business benefits. From modernizing legacy business applications for improved productivity to enabling people practices with AGILE methods, we help transform your business to scale for future!
Our Expertise: SAFE | AGILE Strategy | Assessment | Roadmap | Cloud Readiness | Migration | Upgrade | Reporting & Data Analytics | Integration with 3rd party systems | Modern UI.UX with Systems of Records | Managed Services & Support
Extreme Customer Experience
Get issues resolved quickly; We drive greater customer loyalty and increase customer satisfaction by engaging users into the right channel at the right time.
Cloud
Streamline your business with our modernized approach to Cloud Integration. Speed up Cloud Migration & seamless deployment with an Industry-Leading Platform.
Enterprise Integration
Ensure fast, effective implementation in technologies, processes, and team structures that connect data, applications, and devices from everywhere in your organization.
Business Process Transformation
Make progressive changes to elements of your processes to meet new business goals. Using our Agile & lean principles - incorporate new technology, save costs, and better enable your team's productivity.
Analytic Workflow
Get factual suggestions and solutions for any business problems you have, with our Analytic Workflow which derives insightful values from inspecting any form of structured or unstructured data.
Work with ITHENA to build your business transformation with our expert Mentoring, Transformational Consulting, and Training! Our customers engage with us to help them build their transformation Roadmap, the Strategy to achieve that vision – through Agile deployment and Digital technology. Online – Live – Interactive – Immersive
Business Transformation Workshop
Build a clear vision as to WHY transformation is required and what Technology, Process, Organization is going to be key to success for you!
Transformation
Create differentiation with Innovation and best practices for digital Transformation initiatives with ITHENA's SAFE & AGILE advisory and consulting capabilities.
Training
Approach training differently! We enable active coaches that engage for training with your initiatives and programs. While we provide classroom based specific training, we differentiate in applying lean-agile principles while being engaged with your teams.
Mentoring
Enabling a sounding board, a leadership skill, a mentor - to your managers, leaders and executives - to specifically achieve the transformation they are set out to build for your organization.
CERTIFICATIONS
CSM | ASM | CSP - SM | CSPO
TRAININGS PROVIDED
SPC | SA | SP | SASM | RTE | POPM
SAMPLE CUSTOMERS
AMAZON | AIG | CAPITAL ONE | FANNIE MAE | T-MOBILE
Offerings
Discover what makes ITHENA enterprise technology services different.
Oracle
Integrated applications suite of comprehensive enterprise resource planning software that combines business value, standards-based technology, and deep industry experience into a business solution with a low total cost of ownership.
ITHENA’s experience can help you provide a full view of your business including increased user productivity, scalable business performance, enhanced forecasting and decision-making with real-time business intelligence, and deploying new, innovative applications.
Customer Experience
Customer Self Service can recognize the customer and personalize the experience by providing specific and relevant information, promoting improved communication while lowering the cost of routine transactions, and freeing your agents to devote more time to customers with special issues.
Cloud
Oracle’s JD Edwards cloud strategy is hybrid by design to enable your digital business by giving you choice and control. Hybrid deployment gives our customers the best of both worlds:
- The increased agility and reduced IT complexity of a cloud-based approach
- The ability to protect your existing applications investment and customizations
Business Process Transformation
The continued strategic development of JD Edwards EnterpriseOne by Oracle ensures a robust digital platform for the future in business process transformation.
- Combine and measure data for better business decisions
- Transform your supply chain
- Fully automated decision-making
- Support and strengthen business relationships
Enterprise Integration
JD Edwards Enterprise One offers the following methods for interoperability and integration with other Oracle applications and third-party products:
- Business Services Server
- Transaction Server
- Connectors for point-to-point integration
- Batch interfaces for bulk data transfer
Analytic Workflow
Oracle’s JD Edwards EnterpriseOne Workflow enables you to automate the high-volume, formerly paper-based process into an email-based process flow across a network. Documents, information, and tasks pass from one participant to another for action based on a set of procedural rules. The result is an automated and efficient process with minimal user involvement, which enables you to streamline the existing business processes, increase efficiency, and reduce process time.
Transforms business processes with intelligent automation and runs on a market-leading in-memory database that offers real-time processing speeds and a dramatically simplified data model.
SAP S/4 HANA is the primary ERP of many of the world’s largest businesses, which automates and centralizes all business aspects. As a result, the range of S/4 HANA applications and implementations extend across every vertical and form of industry, from automobiles to IT to FMCG.
SAP combines all applications for the customer-centered departments within a company. Among these are marketing, sales, service, and e-commerce. These applications are combined in the SAP C/4HANA suite (former SAP Hybris). The products are based on SAP S/4HANA or the SAP Cloud Platform – therefore the name “SAP C/4HANA”. “C” stands for the “Customer” who is in the center of the individual solutions. “4” means the fourth CRM generation.
Cloud
In S/4HANA Cloud, SAP service will provide and handle almost everything for the customer, including applications, data, runtime, middleware, operating system, servers, storage, and networking.
- Hybrid Cloud to leverage SAP HANA cloud
- Protection against cyber threats
- Manage and control identity and user access
- Smooth and efficient migration
- Committed performance
- Lower TCO
SAP S/4HANA has been used extensively to provide “next-generation intelligent ERP”, enabling businesses to achieve digital transformation. With its three pillars, digital assistant, machine learning, and predictive analytics, S/4 is all set to transform the end-to-end business process.
Enterprise Integration
Connect digital experiences with customers desire by accelerating the integration of heterogeneous and complex landscapes. Empower real-time digital interactions for practitioners beyond central IT teams.
- Integrate SAP and non-SAP systems
- Reduce process implementation
- Lower integration costs
- Improve data quality and entry
- Improve communication between teams
- Establish integration as a differentiator
- Apply a systematic integration approach
For end-users, who analyze data and act according to their insights:
- Multidimensional reports
- Smart Business Runtime Environment
- Analytical apps based on Analysis Path Framework (APF)
- Query Browser
- Analytical Fiori applications
Deploy on-premise or in the cloud with full flexibility and rich functionality. Business Central is a comprehensive business management solution designed for small to medium-sized businesses.
Business Central Dynamics 365 formerly known as Microsoft Dynamics NAV (or Navision) provides a broad variety of business functions and the added value of the cloud. It is capable of serving all segments of service, sales, and finance.
Microsoft is helping businesses easily capture customer thoughts and suggestions with the use of Dynamics 365 Customer Voice. The application is designed to provide you with a quick and easy platform to collect customer feedback, allowing you to better understand and track your service levels with defined metrics.
Ready-to-use, but fully customizable templates are offered for the four most common feedback scenarios, helping you collect feedback immediately:
- Periodic Customer Feedback
- Post-delivery
- Post-visit
- Post-support call
Cloud
Microsoft Dynamics NAV has been rebranded as Dynamics 365 Business Central Cloud. Business Central Cloud gives you all the capabilities and the benefits of a true cloud solution. With Business Central Cloud, you get things like easy 24/7 access anywhere from any device, real-time information flow, seamless upgrades, easy integration building through web APIs, and reduced hardware costs.
Business Process Transformation
Unique services which every business wishes to have, from financials to inventory to supply chain management. Microsoft Dynamics 365 Business Central Add – Ons from MetaOption helps you get the most from Microsoft Dynamics 365 Business Central and NAV Solution.
- Meta ADCS WMS – Advanced Warehouse Solution – Meta ADCS Advanced Warehouse Solution that helps control, optimize, and automate warehouse operations
- Meta DOCS – Document Management – With Meta Docs you can quickly scan documents straight into Dynamics 365 Business Central
- Meta Magento Connector – Meta Magento Connector helps you integrate your Magento e-commerce store with Microsoft Dynamics Business Central and NAV
- Meta Quality Control (QC) – To enhance product consistency through procurement, development, and final inspection
- Pharma Track and Trace – Pharma Track and Trace, helps you integrate seamlessly with Microsoft Dynamics 365 Business Central and ensures the visibility of drugs along the supply chain
Dynamics 365 targets small and medium-sized businesses – for which there are relatively simple system architectures and where the systems directly hold the data and relationships about customers, services, products, etc. The integration between Dynamics 365 and other systems are kept to a minimum and are typically ETL based.
Analytic Workflow
Microsoft Dynamics 365 has many tools that allow you to track and analyze your data so you can draw insights into the success of your business processes. Customizing the analysis tools to fit your organization will provide you valuable insight into your data and allow you to make decisions based on past performance.
The following tools are for analytics in Microsoft Dynamics 365: For end-users, who analyze data and act according to their insights:
- Charts/Visualizations
- Dashboards
- Advanced Find as a Reporting Tool
- Goal Management
- Microsoft Dynamics CRM Report Wizard
Get the only industry-specific cloud ERP to run your business-critical operations with a new user experience that can help organizations consolidate reporting from a single source.
Infor ERP framework use the latest technologies to offer excellent user experience and efficient analytics on a multi-company, multi-country, and multi-site network. The solutions of Infor CloudSuite Distribution, Birst BI, and related CloudSuite Industrial (SyteLine) provide leading industrial features in the pharmaceutical, distribution, machinery, apparel, food and beverage, and industrial manufacturing industries.
Infor Product Suite Coverage
Scalable cloud solution for Growth Enterprise
CloudSuite Industrial
Our technologically advanced ERP system offers real-time insights into current and future business impacts, allowing you to focus on the future instead of the past.
With our Modern and Agile ERP Systems You Can:
- Structure transformations for quicker time-to-value and risk management by breaking them into smaller projects, resulting in a 20% increase in program value.
- Achieve 3x more productivity by parallelizing functional teams.
- Migrate data to facilitate cross-functional workflows and enterprise-level analytics
- Foster broad end-user adoption and boost morale by involving teams throughout the process.
- Engage in real-time collaboration with suppliers and customers, enabling an agile approach to ERP management.
CloudSuite Distribution
Scalable cloud solution for Warehouse Management
- Complete embedded analytics for tracking warehouse metrics and KPIs
- Business Logic to define workflows and smart alert systems to continuously monitor operations
- Integration with Infor Document Management for a well-established enterprise repository
- Flexibility and scalability to easily take on new endeavors like – new company, new language, new currency, etc.
- Integrate with other apps such as M3, Enterprise Search, to improve business capabilities and eliminate silos
- Order entry, pricing, supply chain and global localizations simplify Inventory Management
Cloud
Vantage Power obtained end-to-end insight into its supply chain
- Planning and scheduling: Finite capacity planning, Shop floor scheduling, Mixed mode support: ETO, MTO, MTS, etc.
- Quality and service management: Continuous improvement, Aftermarket sales, Warranties and service contracts
- Business intelligence: Role based dashboards, metrics, and reports, Contextual and predictive analytics, Financial and operational reporting
- Advanced technology platform: Security, Extensibility, Integrations, Disaster recovery
Birst Analytics
Enable data-driven decision making and better outcomes
- Take advantage of industry and role-specific data models and analytics
- Experience a flexible and business-centric approach to managing data
- Reduce manual tasks with AI-powered automation
- Support centralized and decentralized teams with governance
- Utilize all styles of business analytics from reports to data discovery
- Share analytics with customers, partners and suppliers
Coleman – AI Solutions
AI solutions for accelerating business innovation
- String together an array of automations operating in disparate environments
- Capture and interpret applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems
- Voice-powered enterprise experience and automation
- Integration with Infor OS iPaaS solutions; unattended bots
- Fast automation with no change to business processes
- Complete integration platform; fast implementation and ROI
Approach
We have a holistic approach to creating a Business Modernization process for you to generate more yield.
Discover
In this phase, you develop the strategies and the roadmap you will use on the implementation journey.
Prepare
Initiate and plan the project. You finalize plans and assign the project team so you can start the project.
Explore
This represents the most efficient and fastest scope validation and replaces blueprints of traditional projects.
Realize
The ``Realize``-phase focuses on the transfer of business requirements to a working configuration of the system.
Deploy
Now you set up the production environment. When you’re ready, you conduct the cutover activities and switch business operations to the new system.
Run
You are ready to run! With the new system operational, you can run the environment and optimize operations.
Success Stories
Partnerships
We have a robust ecosystem of ISVs to support our solutions and services
Business Transformation Services
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