Social
Analytics
iSIP
ITHENA’s Social Intelligence Platform (iSIP) is an AI – powered middleware application that interacts with social media platforms such as LinkedIn, Google and Facebook. It acts as a bridge between the backend and frontend and helps in connecting different applications seamlessly, despite their heterogenous nature. Essentially functioning as a hidden translation layer, the middleware ingests complex event streams of customer signals every sub second, and enables communication and data management for distributed applications.Â
iSIP acts as a web-based middleware platform that connects with different application architectures or social media platforms such as Facebook, Google and LinkedIn. It extracts data from a business’ social media channels and stores them for further use. Data from these sources is further used by organizations to analyze and generate business insights.
iSIP acts as a web-based middleware platform that connects with different application architectures or social media platforms such as Facebook, Google and LinkedIn. It extracts data from a business’ social media channels and stores them for further use. Data from these sources is further used by organizations to analyze and generate business insights.
Features
Job Configuration
User Management
Job Run
Data Capture
Structured data for
downstream analysis
Web – based
application
Benefits
User Engagement
Understand user behaviors and enable
design of guided experiences
Product Engagement
Improve adoption, increase stickiness,
and accelerate growth
Revenue Growth
Attract, retain, and nurture
your customers
Support and Self Service
Enable design of In-app support
and serviceability
Feedback Collection
Understand user
sentiment
View our other Smart Marketplace Solutions
View our other
Smart Marketplace Solutions
Smart Marketplace Solutions
Schedule a Call