Customer
Experience
Elevating customer experience through engagement, innovation and excellence
ITHENA helps build modern experiences for its customers keeping them ahead of the competition, creating a distinguished brand for them, and providing an engaging experience for their customers!
Our CX modernization services help our clients transform their legacy systems into modern, efficient, and responsive systems. So, be it mobile apps, websites, or UI/UX modernization – we have got you covered.
Offerings
Get world-class e-commerce applications integrated with mobility, and second to none UI/UX – that seamlessly integrate into your ecosystem to enable innovation, transform operational efficiency, and increase the overall customer experience.
ITHENA’s e-commerce services provide end-to-end capabilities which include building new websites on platforms like WordPress, Magento, Woocommerce, or Noopcommerce, along with cataloging, merchandising, content management services, and omnichannel capabilities.
Our approach has proven to be rewarding for e-commerce companies with a full-fledged IT ecosystem. Thus, we introduce a new level of customer service, resource planning, order processing, and other vital aspects.
We provide a broad range of e-commerce services-
- Identify gaps, customer needs & pricing
- ITHENA will provide recommendations and will implement the platform
- E-Commerce Functionality Testing and Load Testing
- Recommendation Engine – Cross-Selling and Upselling
- Adapt to customer needs and Boost sales
- Payment Gateway Integration – PayPal, Square, Clove, Stripe, etc
- Customer Analytics to analyze customer behavior and boost sales
ITHENA’s mobility services enable you to create a wonderful experience for your users. Our expertise in creating apps from scratch across all platforms enables us to deliver the best experience for the users.
Our application development services have helped companies upgrade entire legacy application portfolios to new systems that offer rich functionality and flexibility while mitigating project and organizational risks by strategically leveraging the technology stack.
Our offerings include:
Mobility solutions migration services & application design
- Migrate existing applications to new platforms and integrate mobility solutions with pre-existing applications
- Design, develop, deliver, and maintain enticing, feature-rich user applications
– OTT app
– Music app
– E-commerce
– Business listing
– Utility app
– Ticketing app
– Telematics & logistics
– Mobile games
Speed time-to-market and cross-platform development with our service delivery.
Enterprise mobility architecture in management services
- Manage user access and handle data backup, archival and reporting tasks
- Host, remotely monitor and assure security compliance
Strategy services for mobility solutions
- Define mobility roadmap and identify the key success factors for higher user adoption
- Determine the best mobile solution technology platforms, architectures, and components for your present and future business needs
- Accelerate industry research in emerging technologies through our mobile centers of excellence
Testing and maintenance services for mobility solutions
- Collect, consolidate, and analyze mobile application data with advanced data analytics and reporting tools
ITHENA Develops professional, engaging & simple to use websites for businesses & organizations with benefits like on-time delivery, user-friendliness & a fast loading website.
We provide custom web development services from end-to-end, including ground-up web development, migration, updating, and ongoing maintenance services. Our developer’s expertise & experience and state-of-the-art technologies will bring Robust Web Applications to you.
We have expertise in:
Strategic Analysis & Planning
- Requirement Gathering
- Insights
- Qualitative & Quantitative Reports
- Defining New Requirements (blogs, videos, website navigation flow, newsletter, user-management, etc.)
Information Architecture
- Focus on making website easily navigable
- Micro conversions
Wireframes
- Prepare and Finalize Web Wireframes for Redesign
Technical System Definition
- Synthesize Functional Requirements
- Technology Selection and Recommendations
- Future-proof designing
Graphic and UI Design
- UI Design and Concept Creation
- Navigation Workflow
Content Management
- Content Classification – blogs, posts, media, testimonials, etc.
Implementation & Testing
- Dev Environment ? Programming, Customization & Templating ? SEO ? Staging ? Production Hosting
- Automation Testing – Selenium, Browser Compatibility, Responsiveness Testing, Adaptability and Load Testing
Training & Documentation
- Training, Knowledge Transfer and Onboarding
Launch
- Detailed Launch Plan
Post Launch Support and Maintenance
- Ongoing Support and Responsive Service
ITHENA’s UI/UX capabilities have a unique human-centric approach which enables us to create an engaging experience for our partners and their customers.
We work for companies and startups as an extended UX team bringing a thorough understanding of the business, design, and technology aspects in order to produce digital products with a great user experience that affirms the business goals.
The areas of our expertise:
User Research
- Competitive User Research & Strategies
- Interviews, Surveys
- Contextual Inquiry/Shadowing
- Persona Development
- Customer Journey Maps
UX/UI Design
- Understanding Research Insights
- Creating Information Architecture
- Designing Wireframes
- Rapid Prototype
- Test, Improve & Update
Usability Testing
- User Testing & Usability Audits
- Test Plan Development
- Test Subject Recruitment
- Clickable Prototypes
- Test, Improve & Update
Approach
We have a holistic approach for the shaping and implementation of Cx Modernization.
Business Understanding
Business understanding to deliver high impact solution
Requirements Elicitation
Gather business requirements to provide the best solution
Design Thinking
Ideate, design and create the best solutions
Workshop
Detailed business workshops to identify gaps
Development
Utilize Best Practices for Solution Development
Deployment
Deploy Solution with high flexibility & scalability
Success Stories
deliver value
Partnerships
We have a robust ecosystem of ISVs to support our solutions and services
Business Transformation Services
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